F5 Cloud Services Support

Community Support

If you have any questions about F5 Cloud Services, post them in the F5 Cloud Services Community on DevCentral.

The F5 Cloud Services team is actively monitoring the community and will provide a prompt response.

Premium Support

F5 is offering complimentary Premium Support for Cloud Service customers through September 30, 2020.

F5 Premium level support is promotionally offered as part of the subscription for F5 Beacon until the dates noted below:

  • June 30, 2020 for free tier
  • September 30, 2020 for paid tier

Contact F5 at the following numbers to open a ticket:

  • North America: 1 (888) 882-7535
  • Outside of North America: +800 11 ASK 4 F5 (800 11275 435)
  • Additional contact numbers by country can be found here.

Premium support features include:

  • 24x7 support availability ✓
  • Community Support ✓
  • AskF5 Knowledge Base access ✓
  • WebSupport Portal access ✓
  • Response to site-down calls within 1 hour ✓

For information on F5 support and Premium support plan, see the support policies page.

Non-Critical Bug Reporting

Found a non-critical bug? Tell us about it with this on line form so we can fix it.